Terms and Conditions

Once you place an order, you have agreed to the full terms &conditions set out below by Bien Caramélisé.

If any discrepancies are found between the English and Chinese version ofthe terms and conditions, the English version will take precedence.

FOR CAKE ORDERS

1. We encourage you to pick-up your order from our shop.

If self pick-up is not possible, we can arrange for courier services such as Gogovan/LalaMove on your behalf, with delivery payment be made on arrival to destination.
We will not be liable for any damages and/or losses after the order has left our premises.

2. When making an order, please ensure to inform us of any allergies.
DISCLAIMER: We do not add any eggs, dairy, gelatine and other animal products into our creations, however there may be traces of the above contaminants in some of the base ingredients we purchase from our suppliers, and that is beyond our control.

As well: GLUTEN, SOY, COCONUT and NUTS/SEEDS are processed frequently in our kitchen.  While we take the utmost care to ensure minimal cross-contamination, there may still be traces of said allergens in your product.

If you consume our products, it is given that you understand the risks and Bien Caramélisé is notliable for any health/medical issues that may arise as such.

3. For confirmation of orders, paymentmust be paid in full, minimum 48 hours before pick-up. Once payment has beenreceived, we will send out confirmation receipt via whatsapp/email.  Ifrequested, this receipt must be presented upon pickup of your order.  No cancellation/refund will be grantedonce order has been confirmed, and any changes to order details are subjectedto the discretion of Bien Caramélisé and may not be granted.

4. To promote lesswastage, we encourage our customers to bring, when possible, their owncontainers and/or cooler bags to pick up your order.  As well, we willonly provide eco-friendly cutlery, and candles upon request.

5. In case of extremeweather conditions (i.e. T8 or above, black rainstorm warning), we will contactyou to arrange for alternate pick-up time. Refunds will not be granted for badweather conditions.

6. Due to the artisanalnature of our products, your order may look slightly different to the referencephotos.  As well, different sizes of the same product may not have thesame design; we will inform you of that ahead of your purchase.

7. Prices on thiswebsite are subject to change without prior notice.

8. Bien Caraméliséreserves the right to make changes to the terms and conditions without priornotice.

FOR WORKSHOPS

1. Full payment must bemade minimum 72 hours before class date to secure your booking. No bookings areconfirmed nor any spots guaranteed until full payment received and aconfirmation email/WhatsApp has been sent to the participant. Availability issubjected to change without notice.

2. All workshops are non-refundable, however ONErescheduling is permitted for any booking with a minimum of 48 hours’ noticebefore designated session, with rescheduled workshop subjected to availabilityand must be fulfilled within 3 months of original date, otherwise the right toreschedule will be forfeited.

3. A minimum of 3participants are required to run a workshop, otherwise it may be cancelled. Incase of cancellation due to insufficient student numbers/emergencysituations/extreme weather conditions (i.e. Black Rain Warning, Typhoon No. 8or above), Bien Caramélisé will contact you to reschedule OR offer full refundof class cost.

4. Inform us of anyallergy concerns BEFORE you make a booking to verify whether we couldaccomodate to your dietary requirements.  Requests made after booking oron the day of the workshop may not be granted.

5. All photos on anymedia outlets we use are copyrighted and for reference only. The final resultsof your creations may or may not resemble what is shown in the photos dependingon the capability of the participant, and we cannot be liable for anycomplaints due to failed expectations. Due to seasonality of organicingredients, slight changes to ingredients and/or presentation of final productmay change without prior notice.

6. We at Bien Caraméliséreserves the right, at our discretion, to refuse service to anyone for anyreason.

7. As participants inany workshops or events run by any staff at Bien Caramélisé, you inherentlyacknowledge of the presence and use of kitchen equipment and/or tools thatcould potentially be dangerous and may cause injury.  Bien Caramélisé areremoved from any liability that occurs due to accidents beyond our control.

8. All tools andequipment used in class remains the property of Bien Caramélisé. In case ofdamage/loss due to negligence on the participant’s part, we may require saidparticipant to compensate for such loss and/or damage.

9. We do not take anyresponsibility for any loss or damages to personal property while running anevent. Please ensure any valuable items are kept safe at all times.

If any dispute arises, BienCaramélisé reserves the rights for final decision.