Terms & Conditions 條款及細則
Once you place an order, you have agreed to the full terms & conditions set out below by Bien Caramélisé. 下訂單後，即表示您同意 Bien Caramélisé 列出的所有條款。
1. We encourage you to pick-up your order from our shop.
If self pick-up is not possible, we currently offer free delivery for orders over $850 for Kowloon area, $950 for HK Island/New Territories.*
For orders below the free delivery threshold, delivery fee is $200 for Kowloon area, and $300 for HK Island/New Territories.*
*Certain areas may incur extra surcharge, no delivery to outlying islands. Please contact us for details.
Courier services such as Gogovan can also be arranged, with delivery payment be made on arrival to destination.
We will not be liable for any damages and/or losses after the order has left our premises.
2. When making order, please ensure to inform us of any allergies. All of our creations are free of animal-based products, including eggs, dairy, and gelatine, however, gluten, soy, coconut and nuts are processed frequently in our kitchen. While we take the utmost care to ensure minimal cross-contamination, please be aware that there may still be traces of said allergens in your product.
3. For confirmation of orders, payment must be paid in full, minimum 48 hours before pick-up. Once payment is made, we will send out confirmation receipt via whatsapp/email. This receipt must be presented upon pickup of your order. No cancellation/refund will be granted once order has been confirmed, and any changes are subjected to the discretion of Bien Caramélisé and may not be granted.
4. To promote less wastage, we encourage our customers to bring, when possible, their own containers and/or cooler bags to pick up your order. As well, we will only provide eco-friendly cutlery, and candles upon request.
5. In case of extreme weather conditions (i.e. T8 or above, black rainstorm warning), we will contact you to arrange for alternate pick-up time. Refunds will not be granted for bad weather conditions.
6. Due to the artisanal nature of our products, your order may look slightly different to the reference photos. As well, different sizes of the same product may not have the same design; we will inform you of that ahead of your purchase.
7. Prices on this website are subject to change without prior notice.
8. Bien Caramélisé reserves the right to make changes to the terms and conditions without prior notice.
If any dispute arises, Bien Caramélisé reserves the rights for final decision.
或現但凡九龍區訂單滿 $850，香港島/新界區*滿 $950都可免費送貨。