Terms & Conditions 條款及細則

Once you place an order, you have agreed to the full terms & conditions set out below by Bien Caramélisé. 下訂單後,即表示您同意 Bien Caramélisé 列出的所有條款。

1. We encourage you to pick-up your order from our shop.

If self pick-up is not possible, we currently offer free delivery for orders over $850 for Kowloon area, $950 for HK Island/New Territories.*

For orders below the free delivery threshold, delivery fee is $200 for Kowloon area, and $300 for HK Island/New Territories.*

*Certain areas may incur extra surcharge, no delivery to outlying islands.  Please contact us for details.

Courier services such as Gogovan can also be arranged, with delivery payment be made on arrival to destination.
We will not be liable for any damages and/or losses after the order has left our premises.

2. When making order, please ensure to inform us of any allergies. All of our creations are free of animal-based products, including eggs, dairy, and gelatine, however, gluten, soy, coconut and nuts are processed frequently in our kitchen.  While we take the utmost care to ensure minimal cross-contamination, please be aware that there may still be traces of said allergens in your product.

3. For confirmation of orders, payment must be paid in full, minimum 48 hours before pick-up. Once payment is made, we will send out confirmation receipt via whatsapp/email.  This receipt must be presented upon pickup of your order.  No cancellation/refund will be granted once order has been confirmed, and any changes are subjected to the discretion of Bien Caramélisé and may not be granted.

4. To promote less wastage, we encourage our customers to bring, when possible, their own containers and/or cooler bags to pick up your order.  As well, we will only provide eco-friendly cutlery, and candles upon request.

5. In case of extreme weather conditions (i.e. T8 or above, black rainstorm warning), we will contact you to arrange for alternate pick-up time. Refunds will not be granted for bad weather conditions.

6. Due to the artisanal nature of our products, your order may look slightly different to the reference photos.  As well, different sizes of the same product may not have the same design; we will inform you of that ahead of your purchase.

7. Prices on this website are subject to change without prior notice.

8. Bien Caramélisé reserves the right to make changes to the terms and conditions without prior notice.

If any dispute arises, Bien Caramélisé reserves the rights for final decision.

中文版

1. 我們鼓勵閣下親身到取你的訂單。
或現但凡九龍區訂單滿 $850,香港島/新界區*滿 $950都可免費送貨。
其他訂單則可外加送貨費用,九龍區為$200,香港島/新界區*為$300。

*某些地區可能會額外的附加費,離島不設送貨。

2. 若果閣下有對任何食材敏感,請在下訂單的同時緊記通知我們。我們所有的產品均不含動物性產品,包括乳製品,雞蛋和魚膠/吉利丁。 但是,我們廚房經常會使用到麩質大豆,椰子和堅果類產品。我們會盡最大努力確保將交叉污染降到最低,但請注意,您的產品中仍然可能存在微量的上述過敏原。

3. 請在提取貨品48小時前完成全數付款手續以確定訂單。付款手續完成後,我們會經WhatsApp 或電郵向閣下寄出確認收據。 在提取貨品時需要出示此收據。
訂單一被確認後便不可以除消或退款,並且Bien Caramélisé 擁有訂單修改之最後決定權。

4. 如閣下未能於指定日期內提取訂單,將作自動放棄論。

5. 減少浪費並提倡環保,我們鼓勵閣下自備冷凍袋,儲存盒。若有需要,可向我們索取環保餐具及蠟燭,我們並不會主動提供。

6. 在天文台發出八號颱風、黑色暴雨或極端天氣訊號情況下,我們會聯絡並通知閣下新的貨品提取安排,而並不會退款。

7. 所有訂單為全人手制作,而展示之相片只作參考之用,一切以最終實物為準。

8. Bien Caramélisé 保留所有條款之最後更改決定權而不需要作另行通告。

若有任何爭議,Bien Caramélisé 保留最終決定權。

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